EVO Docs Main Page

  1. Order Screen Elements
    1. Ticket Info Tab
      1. Ticket Uptime
      2. Transfer Events
      3. Custom Ticket Name
      4. Customer Database
    2. Store & Fire Order
    3. Pay a Ticket
    4. Seat Position
    5. Order Destination
    6. Ticket Ownership
    7. Item Function (Button)
    8. Start Over / New Ticket (Button)
    9. Print (Button)
    10. Tickets (Button)
    11. Ticket Actions (Button)
      1. Split Ticket
      2. Merge Tickets
      3. Reprint to Remotes
      4. Open Drawer
      5. Apply Ticket Discount
      6. Apply Service Fee
      7. Void Ticket
      8. Comp Ticket
    12. Item Actions
      1. Item Hold
      2. Remove Item
      3. Change Applied Modifiers
      4. Misc. Mods
      5. Item Discount
      6. Split Item
      7. Recipes
      8. More Function
      9. Comment
  2. POS Menu Elements
    1. Global Ticket Search
    2. Functions
      1. Open Cash Drawer
      2. Show All Tickets
      3. Show Finalized Tickets
      4. Recall Ticket
      5. Transfer All Tickets
      6. Refresh Database
    3. Sections and Tables
      1. Section and Tables Features
    4. New Ticket
    5. Active Events Bar
  3. Employee Menu Elements
    1. Message of the Day
    2. Timeclock
    3. Messages
    4. Reports
    5. Cash Tip Declaration
    6. Notifications
  4. Manager Menu Elements
    1. Updates
    2. Records
    3. Sales Report
      1. Reporting Options
    4. Stock Tracking
    5. Customers & Loyalty
    6. Timeclock
    7. Tenders
    8. End of Period
  5. Taskbar Elements
    1. Hamburger Menu
      1. Notifications
      2. eGift Solutions App
      3. Cash Drawer
      4. On-Screen Keyboard
      5. Power
  6. Lock Screen Elements
  7. Programming Options
    1. Menu Items
    2. Modifier Sets
    3. Screen Layouts
    4. Timed Events
    5. Employees
    6. Tables
    7. Tax Groups
  8. System Options
    1. Behavior
      1. Internet Check
      2. End of Period Options
      3. Touch
      4. Void Alerts
    2. Security
      1. Auto Lock
      2. Pin Auto Login
      3. UBD
    3. Payment
      1. Tip Adjust Required
      2. Print Receipt on Cash Tender
      3. Applied Tender Display
      4. Finalize on Exact Cash
      5. Return to Ticket Screen on Close
      6. Prompt for Tip on EMV Device
      7. Auto Finalize on Change Due
      8. Cash Discount
      9. Service Fee
    4. Appearance
      1. Custom Button
      2. Performance
      3. Theme
      4. System Font
    5. Printing
      1. Receipt Options
      2. Remote Options
    6. Employees
      1. Message of the Day
      2. Permissions
    7. Order Screen
      1. Show Order Type
      2. Use Quick Tenders on Recall
      3. New Ticket Resets Order Type
      4. Percentage Discount Affects Tax
      5. Enable Active Events Button
      6. Enable Item Quantity Bar
      7. Enable Modifier Sides
      8. Print Item Void Chit on Remotes
      9. Open Items Retain Description
      10. Always Show All Tickets
      11. Do Not Allow Payments With Item Holds
      12. Show Quick Actions on Tabs
      13. Show Stock Amount on Items
      14. Automatically Add Decimals in Currency Fields
      15. Duplicate Item Behavior
      16. Table Type
      17. Void and Comp Reasons
      18. Table List
    8. Reporting
      1. Setup Hourly Ranges
      2. Email Recipients
    9. CFD
      1. Stations Idle Message
      2. Closed Message
    10. Experimental
  9. System Setttings
    1. Tools Menu
      1. Reinstall Remote Support Client
      2. Restart Local Print Spooler
    2. Power Menu
      1. Power Off
      2. Restart Computer
      3. Relaunch EVO Client
    3. Update Database
    4. About
  10. User Training
    1. Starting a Shift
    2. Ending a Shift
    3. Using Timeclock
    4. Split Ticket By Person
    5. Merging Tickets
    6. Splitting an Item
    7. Splitting a Ticket by Payment
    8. Add Custom Comment
    9. View Item Recipe
    10. Hold an Item
    11. Reprint to Remotes
    12. Apply Ticket Discount
    13. Apply Item Discount
    14. Void a Ticket
    15. Comp a Ticket
    16. Apply Service Fee or Manual Gratuity
    17. How to Adjust Tip
    18. eGift App User Guide
  11. Manager Training
    1. Sales Reporting
      1. Sales Overview Section
      2. Tenders
      3. Discounts
      4. By Department
      5. By Group
      6. Gratuity
      7. Product Mix
      8. Extended Product Mix
      9. Open Items
      10. Voids
      11. Cash Drawer Events
      12. Estimated Cash Drawer
      13. Net Cash Due
    2. Category Programming
    3. Menu Item Programming
    4. Modifier Programming
    5. Discount Programming
    6. Timed Event Programming
    7. Close Period and Batch
    8. Table and Section Design
    9. Set Tax Rate
    10. Employee Management
    11. Timeclock Management
    12. End of Period Close
  12. Hardware Topics
    1. Workstations
      1. HK570 Info
    2. Tablets
      1. Microsoft Surface Go Info
    3. Printers
    4. Cash Drawers
    5. Barcode Scanners
    6. Accessories
    7. EMV Devices
      1. PAX S80 Info
      2. PAX SP30 Info
      3. PAX S300 Info
      4. PAX D210 Info
      5. PAX Troubleshooting
    8. Networking Devices
  13. Basic Troubleshooting
    1. Unable to Finalize Ticket
    2. Tip Adjust Not Allowed
    3. Check Engine Light on Taskbar
    4. Not Receiving System Emails

eGift App User Guide

The eGift Solutions app is a virtual terminal that allows users to perform the following functions:

• Activate (must be done one time on new unused cards)
• Load Value (adds dollar value)
• Check Balance (this is automatic and appears at the top right of the main eGift app screen after swiping, or manually keying a card number)
• Deactivate (permanently deactivates that card so it can’t be used again.


How to sell a Gift Card:

1. Make sure you have one or more Gift Card menu items created and that they are set as “HASH” (non-sales revenue) items. HASH sales do not count towards daily sales revenue and are not taxed. This is important to ensure that you are not double taxed on the sale of the gift card and then again on the redemption. You should only collect tax on the final redemption when the gift card is tendered as payment. We suggest creating Gift Card menu items in convenient pre-set denominations such as $25, $50, $75, $100.

2. Once you have made sure that you have menu items created and assigned to a screen category, you can create a new ticket and add a gift card item to the ticket.

3. Tender payment for the gift card as you would any other item you sell. The gift card item on the ticket should indicate that the sale is “HASH” and no tax should be applied.

4. Once the sale is complete and payment is collected for the initial sale of the gift card is complete, you will open the eGift Solutions app from the Hamburger Menu at the bottom right side of the system toolbar.

5. The eGift app will open and you will be presented with a field to swipe the card, or manually enter the card number from the back of the card.

6. Swipe or key in the card number.

7. If the card is brand new and has never been activated, you will see a dialogue that indicates the card doesn’t yet exist. Close this dialogue and you will be redirected to the main eGift app menu.

8. Select the “Activate” function. If this is successful, a message will confirm that the card has been activated.

9. Once the card is activated, select the “Load Value” option and enter the amount that was sold on the card.

10. Once complete, the new card balance will display at the top right of the main eGift app screen and a confirmation receipt will print for the customer.


How to redeem a gift card for a purchase

1. Ring in a ticket as you normally would.

2. When the ticket is complete and ready to be paid, select “Pay” on the order screen.

3. Select the eGift Solutions tender button, then swipe the gift card, or manually key in the gift card number from the back of the card.

4. If the payment is successful, a receipt will print with the same option to leave a tip as a credit card.

5. If the customer leaves a tip, apply the tip as you would with a credit card.

6. If the ticket is tendered in full and you are ready to finalize the transaction, select “Finalize” and the ticket will close.

7. If the customer would like an updated balance receipt, open the eGift Solutions app from the Hamburger Menu at the bottom right side of the system toolbar and swipe or key in the card number.

8. Select the “Print” function from the main eGift Solutions app screen and a balance receipt will print for the customer.


1. To access the eGift Solutions app, select the Hamburger Menu at the far right of the system toolbar.

2. Select eGift Solutions

3. Swipe the Gift Card, or select Manual Entry. If Manual Entry is selected, key in the full card number printed on the back of the gift card.

4. If the gift card is brand new and has never been used, you may get a message saying the gift card doesn’t exist. If this happens, when you close the dialogue you will be presented with the gift card functions menu. In the case of a bran new card, you will need to select Activate. When the card is successfully activated, a confirmation message will appear letting you know the card is activated.

5. Once the card is activated, you can select the option to Add Value.